• Successfully trained staff of Japanese subsidiary in the implementation and maintenance of integrated IT system, in face of language and cultural barriers. For more information, click here.
  
  
• Improved overall processes and productivity through targeting of communications between departments, and refocused all separate groups on common goal. For more information, click here.
  
  
• Righted faltering processes and communications by ensuring that all teams and departments understood one another’s issues and how their own work might affect others’ processes or results. For more information, click here.

• Implemented internal customer service center, integrating services into HQ location with no disruption to customers’ needs or to the company’s revenue target. For more information, click here.
  
  
• Achieved 20 % increase in customer revenue by implementing a new fulfillment department for software products and establishing a vital customer service program. For more information, click here.
  
  
• Established a formal RFP and presentation process to handle all bids for clients.
  
  
• Implemented a global customer service department for medical laser company and made contributions to the FDA process internally.

• Managed the largest letter of credit in company's history ($25M), with Korean company Hyundai. For more information, click here.
  
  
• Diminished by 95% past due accounts receivable through close examination and organization of records, and collaboration with distributors. For more information, click here.
  
  
• Implemented grey lists for revenue recognition and started a quarterly onsite audit of all shipped and non-shipped products.

• Implemented IT solution to handle accounting, operations, and other needs for startup company, in addition to establishing office space and all amenities, such as phone service, HR policies, hiring process, et cetera. For more information, click here.
  
  
• Drove startup company to $5M in revenue in first year
  
  
• Wrote company handbook for startup.

• Solved client’s acquisition IT and processes integration, resulting in closer-knit team and streamlined processes. For more information, click here.
  
  
• Assimilated more than 25 acquisitions, ranging in size from $1 million to $300 million, into corporate headquarters over a 5-year period.
  
  
• Integrated multi-company acquisitions, while growing departments to accommodate the new purchases.

• Found market, targeted retailers, and coordinated manufacturer for client’s unfinished product. For more information, click here.
  
  
• Manufactured first retail product for manufacturing consult company, and implemented a shopping cart for customers to purchase a physical product or download virtual products. Developed reports to analyze success of the shopping cart tool.
  
  
• Established new pricing format for consulting company.

• Developed vendor qualification and engaged qualified vendors for startup company, including negotiating prices and reducing COGs. For more information, click here.

• Increased accounts 25% and reduced length of production 20% by developing policies and new procedures for the project management team to streamline receipt of orders through to distribution. For more information, click here.

• Implemented an international version of company's IT system and rolled out the program to all international subs and distributors and performed in-country training.
  
  
• Implemented JDE into several companies.
  
  
• Upgraded and added necessary enhancements to IT systems to handle changing business and increase revenue goals.

• Started a new educational manufacturing department for software and education company.
  
  
• Transferred manufacturing and distribution ops to a new vendor by transferring all components and finished goods product seamlessly from Utah to NC.

• Contributed significantly to the growth of international revenue – boosting international sales from 10% to almost 50% of the company's total revenue.
  
  
• Initiated policies for the export administration area and participated in government seminars/updates to curtail illegal exports.
  
  
• Audited all distributor and subsidiaries for quarter/year end revenue, A/R, backlog et cetera, to ensure policies were adhered.

• Initiated a telemarketing department for software research company and streamlined the processes within the inside sales department.
  
  
• Established third-party telemarketing company to handle catalog/direct mail sales and provide upsell strategy.

• Developed third party partners to handle inbound and outbound telemarketing and collaborated with strategic manufacturing, logistics, and distribution facilities to handle all product categories.